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Apartment Moving Services

Horsepower Moving and Storage truck parked beside a brick building in Louisville, KY.

What to Sort Out Before Your Apartment Move

Check your building’s rules early – they’re the most common cause of a delayed move. Ask your property manager about these and send us what they need:

  • Move-in and move-out hours (many complexes restrict to weekday business hours)
  • Loading zone time limits
  • Required paperwork or Certificates of Insurance from the moving company

Two things to handle before the crew arrives:

  • Disconnect your washer and dryer if the unit has them – we move appliances but don’t connect or disconnect them
  • Remove TVs from wall mounts – we wrap and move them, but don’t re-mount at the destination

We also can’t transport flammables, fuels, aerosols, paint, pool chemicals, ammunition, or perishable food.

Booking Your Apartment Move

We ask for at least 48 hours’ notice and recommend booking two weeks ahead. If you’re moving at the end of the month or over the summer, book earlier – those are the busiest windows in the whole market, and student turnover fills them fast. We can add you to our cancellation list if you’re hoping for a sooner date.

  • Arrival windows – morning (8-9 am) or afternoon (12-4 pm)
  • Deposit – $100, applied to your final bill. Non-refundable, with a cancellation fee within 72 hours
  • Payment – cash, check, or tap-to-pay card at completion. 3% service charge on cards; cash and check avoid it
  • Price match – send us a competing written estimate and our operations team will review it and match it

Your crew chief walks you through the itemized Bill of Lading at the end.

Apartment Moving Questions

No stair fee. Labor is hourly, so a third-floor walk-up takes longer than a ground-floor unit and that shows up as time rather than a surcharge. It's why we ask what floor you're on when you request an estimate - a mover who doesn't ask is guessing.

Very common, and it's the most frequent cause of a delayed move. Many complexes limit moves to weekday business hours, cap how long a truck can sit in the loading zone, or require paperwork before a crew is admitted. Ask your property manager what they need, send it to us, and we'll tell you what we can provide.

There's a two-hour minimum on all labor, plus a flat truck fee, set by where you're moving and confirmed with your estimate. For a small apartment the minimum is often close to the whole job.

Usually with partial disassembly. Narrow stairwells, awkward landings and doorframes with no clearance to spare are routine in older Louisville buildings, and the answer is almost always taking the piece apart rather than forcing it. Where the banister is the obstacle, we remove it and put it back.

Yes, and there's no extra fee for it. We reassemble beds on the same day, bag mattresses and box springs before they go down the stairs, and wrap flat-screen TVs.

At least 48 hours, and two weeks is better. Book earlier if you're moving at the end of the month or over the summer - those are the busiest windows in the market, and student turnover fills them fast. We keep a cancellation list if you're hoping for a sooner date.

Still have a question?

Moving into a walk-up or a building with an elevator? Ask us how we plan for it.

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